Not Doing your Homework – Part 1
Let’s examine five opportunities for improvement that you can experience that could challenge a deal with a client: Not meeting the client’s expectations: Why? Did you not do your homework or do a thorough discovery process? Did you not include the proper individuals or departments? Mishandling a client crisis: If you need a subject matter expert to compliment you—get one! Again—preparation is key! Taking on more than you can handle: Make sure you bring the resources with you that you need, and identify gaps and fill them with the right mix of expertise for you to be successful. Make sure